{ "slug": "plex", "url": "https://apps.sectorgrowth.com/integrations/plex/", "name": "Plex", "vendor": "Rockwell Automation", "aliases": [ "Plex Smart Manufacturing Platform", "Plex ERP", "Plex Systems", "Plex by Rockwell Automation" ], "website": "https://plex.rockwellautomation.com/en-us/products/enterprise-resource-planning.html", "category": { "slug": "manufacturing-and-distribution-erp", "name": "Manufacturing and distribution ERP", "url": "https://apps.sectorgrowth.com/categories/manufacturing-and-distribution-erp/" }, "summary": "Plex runs the customer PO, its releases, the part and the invoice in a cloud ERP. What its REST API hands HubSpot, what it cannot filter, and the hours.", "answer": "Not from HubSpot or Rockwell Automation. The HubSpot App Marketplace lists one third-party app as of September 2026, Plex SYNC, Data Lake, AI, MCP by Commercient. We recommend a custom API integration over the Plex REST API that polls each resource on its modified-date filter, within the 200 calls a minute most Plex APIs allow, at 70 to 150 build hours. Access comes first: keys exist only after Plex IAM is active and a developer portal account is granted.", "nativeApp": { "status": "third-party", "name": "Plex SYNC, Data Lake, AI, MCP by Commercient", "developer": "Commercient", "verifiedAt": "2026-09-28" }, "api": { "style": "rest", "auth": "api-key", "webhooks": "unknown", "changedSince": "partial", "sandbox": "yes", "rateLimit": "Most APIs in the Plex API directory are limited to 200 calls per minute", "docsUrl": "https://developers.plex.com/getstarted" }, "objects": [ { "source": "Customer", "hubspot": "company", "direction": "two_way", "key": "Plex customer id in a custom HubSpot property, with the customer code as the label", "notes": "HubSpot adds a new customer only through the Sync Customers operation, after review. Plex owns it from then on." }, { "source": "Contact", "hubspot": "contact", "direction": "to_hubspot", "key": "Plex contact id, with the email checked for collisions before the upsert", "notes": "The list call has no modified-date filter, so contacts are re-read for each customer that changed." }, { "source": "Sales order", "hubspot": "custom", "direction": "to_hubspot", "key": "Plex sales order id, with the customer PO number as the label", "notes": "Plex's API calls the order a customer purchase order. The pursuit stays on the deal." }, { "source": "Sales release", "hubspot": "custom", "direction": "to_hubspot", "key": "Release id, associated to the sales order through its order line", "notes": "Due date, ship date and status are what account managers get asked about." }, { "source": "AR invoice", "hubspot": "custom", "direction": "to_hubspot", "key": "AR invoice id, with the invoice number as the label" }, { "source": "Part", "hubspot": "product", "direction": "to_hubspot", "key": "Plex part id, with the part number and revision shown" } ], "approaches": [ { "kind": "custom", "fit": "recommended", "why": "A custom API integration reads each Plex API on its own modified-date filter, re-reads contacts by customer, and keys every record on its Plex id, releases and invoices included." }, { "kind": "native", "fit": "possible", "why": "The marketplace app from Commercient is a third-party option for a standard mapping. Its runtime, mapping and support sit with Commercient rather than your team." }, { "kind": "ipaas", "fit": "avoid", "why": "An iPaaS bills per task, and each API's differently named date filter and the contact re-reads become custom steps inside it anyway." } ], "connectionMethods": [ "api" ], "effort": { "discoveryHours": [ 10, 20 ], "buildHours": [ 70, 150 ], "buildBand": "70 to 150 hours", "typicalElapsed": "4 to 8 weeks" }, "pattern": "polling-watermark", "faqs": [ { "q": "Does Plex have an app in the HubSpot App Marketplace?", "a": "A third-party one only. Plex SYNC, Data Lake, AI, MCP by Commercient is the single listing named for Plex, and neither HubSpot nor Rockwell Automation publishes an app. Commercient owns that app's mapping, support and roadmap, so weigh it against a build on the records you need most, such as sales releases and invoices." }, { "q": "How do we get Plex API credentials for a HubSpot integration?", "a": "Through Plex IAM and the developer portal. Your Plex champion files a support ticket for portal access, then a user with a portal account creates an app and picks the API products it may call. The portal issues the consumer key that travels in the X-Plex-Connect-Api-Key header, and test and production need separate keys." }, { "q": "What rate limit does the Plex API apply?", "a": "Plex's developer portal says most APIs in its directory are limited to 200 calls per minute. Some calls add ceilings of their own: the AR invoice list returns at most 1,000 invoices a call and asks for filters to avoid timeouts. We budget calls per minute across every API and read in date windows, so a run never depends on luck." }, { "q": "Does Plex send a webhook when a customer or order changes?", "a": "Not that its developer portal documents. The portal lists no webhook or event subscription for customers, orders, releases or invoices, so a sync polls each API on its modified-date filter, usually hourly. Contacts cannot be filtered by modified date at all, so they are re-read for every customer that changed, with a weekly full sweep behind that." }, { "q": "Can a Plex integration be tested without touching production data?", "a": "Yes. Plex runs a test environment at test.connect.plex.com beside production at connect.plex.com, with the same URL structure, and requires a separate key for each. We run the full reload there first, into a HubSpot sandbox, and cut over by switching the base URL and the key." }, { "q": "Where do Plex sales releases show up in HubSpot?", "a": "On a custom object associated to the sales order and the company. Each release carries its own due date, ship date and status, which is what an account manager needs before a customer call. Releases are scheduled against order lines and keep arriving, so hanging them on the deal would bury the one date that matters." }, { "q": "What happens if a Plex sync run stops halfway?", "a": "The next run resumes from the last completed window. Watermarks advance only when a window finishes, every write is an upsert on the Plex id, and the association pass repeats safely, so re-reading a window updates the same records rather than duplicating them. The failed run is flagged, and the replay endpoint can re-read any window on request." }, { "q": "How many hours does a Plex and HubSpot integration take?", "a": "Allow 10 to 20 hours for discovery and 70 to 150 hours for the build: customers, contacts, orders, releases, invoices and parts, with watermarks, replay and reconciliation. Part of discovery is plain access: Plex IAM, the developer portal account and the keys come before any code, and all three run through your Plex champion." } ], "sections": [ { "depth": 2, "text": "Why teams connect Plex to HubSpot", "anchor": "#why-teams-connect-plex-to-hubspot", "url": "https://apps.sectorgrowth.com/integrations/plex/#why-teams-connect-plex-to-hubspot" }, { "depth": 2, "text": "What syncs", "anchor": "#what-syncs", "url": "https://apps.sectorgrowth.com/integrations/plex/#what-syncs" }, { "depth": 2, "text": "Architecture", "anchor": "#architecture", "url": "https://apps.sectorgrowth.com/integrations/plex/#architecture" }, { "depth": 2, "text": "Three ways to connect", "anchor": "#three-ways-to-connect", "url": "https://apps.sectorgrowth.com/integrations/plex/#three-ways-to-connect" }, { "depth": 2, "text": "What breaks and how we prevent it", "anchor": "#what-breaks-and-how-we-prevent-it", "url": "https://apps.sectorgrowth.com/integrations/plex/#what-breaks-and-how-we-prevent-it" }, { "depth": 3, "text": "Date filters named differently per API", "anchor": "#date-filters-named-differently-per-api", "url": "https://apps.sectorgrowth.com/integrations/plex/#date-filters-named-differently-per-api" }, { "depth": 3, "text": "Contacts with no change filter", "anchor": "#contacts-with-no-change-filter", "url": "https://apps.sectorgrowth.com/integrations/plex/#contacts-with-no-change-filter" }, { "depth": 3, "text": "Invoice lists that time out", "anchor": "#invoice-lists-that-time-out", "url": "https://apps.sectorgrowth.com/integrations/plex/#invoice-lists-that-time-out" }, { "depth": 3, "text": "API keys with an expiry date", "anchor": "#api-keys-with-an-expiry-date", "url": "https://apps.sectorgrowth.com/integrations/plex/#api-keys-with-an-expiry-date" }, { "depth": 2, "text": "Our approach", "anchor": "#our-approach", "url": "https://apps.sectorgrowth.com/integrations/plex/#our-approach" } ], "caseStudies": [], "guides": [ "https://apps.sectorgrowth.com/guides/choose-a-hubspot-integration-approach/" ], "status": "published", "verifiedAt": "2026-09-28", "updatedAt": "2026-09-28", "authors": [ { "name": "Prash", "role": "Lead of Technical Integrations and AI Solutions" } ], "sources": [ { "title": "Get Started", "url": "https://developers.plex.com/getstarted" }, { "title": "Best Practices Guide", "url": "https://developers.plex.com/best-practices" }, { "title": "Customers API", "url": "https://developers.plex.com/docs/customers-api" }, { "title": "Contacts API", "url": "https://developers.plex.com/docs/contacts-api" }, { "title": "Sales Orders API", "url": "https://developers.plex.com/docs/sales-orders-api" }, { "title": "Sales Releases API", "url": "https://developers.plex.com/docs/sales-releases-api" }, { "title": "Accounts Receivable Invoices API", "url": "https://developers.plex.com/docs/accounts-receivable-invoices-api" }, { "title": "Parts API", "url": "https://developers.plex.com/docs/parts-api" }, { "title": "Enterprise Resource Planning (ERP) | Rockwell Automation | Plex | US", "url": "https://plex.rockwellautomation.com/en-us/products/enterprise-resource-planning.html" }, { "title": "Rockwell Automation Completes Acquisition of Plex Systems", "url": "https://www.rockwellautomation.com/en-us/company/news/press-releases/Rockwell-Automation-Completes-Acquisition-of-Plex-Systems.html" } ] }