{
  "slug": "infor",
  "url": "https://apps.sectorgrowth.com/integrations/infor/",
  "name": "Infor",
  "vendor": "Infor",
  "aliases": [
    "Infor LN",
    "Infor M3",
    "Infor CloudSuite Industrial",
    "SyteLine",
    "Infor CSI"
  ],
  "website": "https://www.infor.com/solutions/erp/industry-erp",
  "category": {
    "slug": "enterprise-erp",
    "name": "Enterprise ERP",
    "url": "https://apps.sectorgrowth.com/categories/enterprise-erp/"
  },
  "summary": "Infor LN, M3 and CloudSuite Industrial all publish their changes through ION. What reaches HubSpot from there, and what a keyed build takes in hours.",
  "answer": "Not from HubSpot or Infor. As of September 2026 the HubSpot App Marketplace lists two third-party apps, Infor SYNC, Data Lake, AI, MCP by Commercient and an Infor CSI version from the same developer. We recommend a custom API integration that takes Sync BODs from an ION data flow and reconciles them against the Infor Data Lake, at 70 to 150 build hours, and it needs someone on your side who can add a data flow in ION.",
  "nativeApp": {
    "status": "third-party",
    "name": "Infor SYNC, Data Lake, AI, MCP by Commercient",
    "developer": "Commercient",
    "verifiedAt": "2026-09-28"
  },
  "api": {
    "style": "rest",
    "auth": "oauth2",
    "webhooks": "partial",
    "changedSince": "partial",
    "sandbox": "yes",
    "docsUrl": "https://docs.infor.com/inforos/latest/en-us/useradminlib_cloud/apigatewayag_cloud/default.html"
  },
  "objects": [
    {
      "source": "CustomerPartyMaster",
      "hubspot": "company",
      "direction": "to_hubspot",
      "key": "Customer ID from the BOD, held with the company or site that published it",
      "notes": "The BOD arrives when the customer changes, so the company follows the ERP between sweeps."
    },
    {
      "source": "ContactMaster",
      "hubspot": "contact",
      "direction": "to_hubspot",
      "key": "Email, with the contact ID from the BOD as the tie breaker"
    },
    {
      "source": "SalesOrder",
      "hubspot": "deal",
      "direction": "to_hubspot",
      "key": "Sales order number, held with the company or site that published it",
      "notes": "Orders are read only in HubSpot. A won deal returns to the ERP later as a Process BOD."
    },
    {
      "source": "Invoice",
      "hubspot": "custom",
      "direction": "to_hubspot",
      "key": "Invoice number, associated to the order and the customer"
    },
    {
      "source": "ItemMaster",
      "hubspot": "product",
      "direction": "to_hubspot",
      "key": "Item ID"
    }
  ],
  "approaches": [
    {
      "kind": "custom",
      "fit": "recommended",
      "why": "A custom API integration takes Sync BODs from an ION data flow, sweeps the Data Lake for anything the flow missed, and keys every record on the ERP's own IDs, so the same design serves LN, M3 and CloudSuite Industrial."
    },
    {
      "kind": "ipaas",
      "fit": "possible",
      "why": "Infor sells Infor OS, with ION inside it, as its own iPaaS, and an API Gateway connection point can call HubSpot once HubSpot's endpoints are registered. It suits a one-way push of one or two objects, with no reconciliation unless you build one in ION."
    },
    {
      "kind": "native",
      "fit": "possible",
      "why": "Commercient's two Infor apps are third-party syncs, which leaves the mapping, the support and the roadmap with their developer. They are a fair choice for a plain account and order feed with no runtime of yours to watch."
    }
  ],
  "connectionMethods": [
    "api",
    "ipaas"
  ],
  "effort": {
    "discoveryHours": [
      10,
      20
    ],
    "buildHours": [
      70,
      150
    ],
    "buildBand": "70 to 150 hours",
    "typicalElapsed": "4 to 8 weeks"
  },
  "pattern": "webhook-queue",
  "faqs": [
    {
      "q": "Is there an Infor app in the HubSpot App Marketplace?",
      "a": "Only from a third party. As of September 2026 Commercient lists Infor SYNC, Data Lake, AI, MCP by Commercient and a separate Infor CSI version for CloudSuite Industrial, and the marketplace counts single-digit installs for each. Neither HubSpot nor Infor publishes an app, so the mapping, support and roadmap of either listing stay with Commercient."
    },
    {
      "q": "Can Infor ION send changes to HubSpot as they happen?",
      "a": "Yes, through an ION data flow. The ERP publishes a Sync BOD when a business event changes a record, and an API Gateway connection point can send that BOD to an HTTPS endpoint registered in API Gateway with an OpenAPI document. A change reaches HubSpot shortly after the ERP publishes it, and a scheduled Data Lake sweep covers the edits that never become a BOD."
    },
    {
      "q": "What happens when an endpoint rejects a BOD from Infor ION?",
      "a": "That depends on the status code. ION treats 401, 500, 503 and 504 as connection errors and retries them. Any other error becomes a Confirm BOD, which keeps a copy of the original message so an ION administrator can resubmit it after fixing the cause. Our endpoint therefore answers only after storing a document, and parks anything it cannot map."
    },
    {
      "q": "How does an integration authenticate to the Infor API Gateway?",
      "a": "With OAuth 2.0. For server-to-server work an administrator creates a backend service authorized app on the client credentials grant and downloads its credentials as an .ionapi file, which holds the client ID, the secret and the token URL. Infor states that access tokens currently last about two hours, so the service renews them on a schedule."
    },
    {
      "q": "Does one Infor integration cover LN, M3 and CloudSuite Industrial?",
      "a": "Mostly. The HubSpot side and the ION flow carry across, because ION moves standard Infor BOD nouns whichever ERP publishes them. The product APIs behind the gateway differ: M3 alone offers more than 6,000 API transactions through API Gateway, and Infor points M3 integrations at the Data Lake for bulk reads. Scoping starts from the ERP and release you actually run."
    },
    {
      "q": "How does an Infor Data Lake read avoid duplicate HubSpot records?",
      "a": "By upserting on the record's identifier instead of inserting whatever a query returns. The Data Lake stores every variation of a record, and a Compass query returns the highest one unless told otherwise. Each HubSpot write is keyed on the ERP ID in a custom property, so reading an object twice changes nothing, and a deleted variation closes the record."
    },
    {
      "q": "What does an Infor and HubSpot integration take in hours?",
      "a": "Budget 10 to 20 hours of discovery and 70 to 150 hours of build for five objects with an ION data flow, a Data Lake sweep, and replay and reconciliation endpoints. Much of discovery happens with whoever administers ION: which BODs your ERP publishes, who registers the API suite, and which non-production tenant the build runs against."
    }
  ],
  "sections": [
    {
      "depth": 2,
      "text": "Why teams connect Infor to HubSpot",
      "anchor": "#why-teams-connect-infor-to-hubspot",
      "url": "https://apps.sectorgrowth.com/integrations/infor/#why-teams-connect-infor-to-hubspot"
    },
    {
      "depth": 2,
      "text": "What syncs",
      "anchor": "#what-syncs",
      "url": "https://apps.sectorgrowth.com/integrations/infor/#what-syncs"
    },
    {
      "depth": 2,
      "text": "Architecture",
      "anchor": "#architecture",
      "url": "https://apps.sectorgrowth.com/integrations/infor/#architecture"
    },
    {
      "depth": 2,
      "text": "Three ways to connect",
      "anchor": "#three-ways-to-connect",
      "url": "https://apps.sectorgrowth.com/integrations/infor/#three-ways-to-connect"
    },
    {
      "depth": 2,
      "text": "What breaks and how we prevent it",
      "anchor": "#what-breaks-and-how-we-prevent-it",
      "url": "https://apps.sectorgrowth.com/integrations/infor/#what-breaks-and-how-we-prevent-it"
    },
    {
      "depth": 3,
      "text": "Status codes ION will not retry",
      "anchor": "#status-codes-ion-will-not-retry",
      "url": "https://apps.sectorgrowth.com/integrations/infor/#status-codes-ion-will-not-retry"
    },
    {
      "depth": 3,
      "text": "Edits that publish no BOD",
      "anchor": "#edits-that-publish-no-bod",
      "url": "https://apps.sectorgrowth.com/integrations/infor/#edits-that-publish-no-bod"
    },
    {
      "depth": 3,
      "text": "Deletes hidden in the Data Lake",
      "anchor": "#deletes-hidden-in-the-data-lake",
      "url": "https://apps.sectorgrowth.com/integrations/infor/#deletes-hidden-in-the-data-lake"
    },
    {
      "depth": 3,
      "text": "One-minute gateway timeouts",
      "anchor": "#one-minute-gateway-timeouts",
      "url": "https://apps.sectorgrowth.com/integrations/infor/#one-minute-gateway-timeouts"
    },
    {
      "depth": 2,
      "text": "Our approach",
      "anchor": "#our-approach",
      "url": "https://apps.sectorgrowth.com/integrations/infor/#our-approach"
    }
  ],
  "caseStudies": [],
  "guides": [
    "https://apps.sectorgrowth.com/guides/choose-a-hubspot-integration-approach/"
  ],
  "status": "published",
  "verifiedAt": "2026-09-28",
  "updatedAt": "2026-09-28",
  "authors": [
    {
      "name": "Prash",
      "role": "Lead of Technical Integrations and AI Solutions"
    }
  ],
  "sources": [
    {
      "title": "Infor API Gateway Administration Guide",
      "url": "https://docs.infor.com/inforos/latest/en-us/useradminlib_cloud/apigatewayag_cloud/default.html"
    },
    {
      "title": "Creating a backend service authorized app",
      "url": "https://docs.infor.com/inforos/latest/en-us/useradminlib_cloud/apigatewayag_cloud/shq1761727161688.html"
    },
    {
      "title": "Using the .ionapi credential to generate a Gateway token",
      "url": "https://docs.infor.com/inforos/latest/en-us/useradminlib_cloud/apigatewayag_cloud/wxo1761727799964.html"
    },
    {
      "title": "OAuth 2.0 Token Management",
      "url": "https://docs.infor.com/inforos/latest/en-us/useradminlib_cloud/apigatewayag_cloud/fqj1489507806672.html"
    },
    {
      "title": "Time-outs",
      "url": "https://docs.infor.com/inforos/latest/en-us/useradminlib_cloud/apigatewayag_cloud/suq1590091642342.html"
    },
    {
      "title": "API Gateway connection point",
      "url": "https://docs.infor.com/inforos/latest/en-us/useradminlib_cloud/iontechconceag_cloud_osm/pkn1519738008732.html"
    },
    {
      "title": "Error management",
      "url": "https://docs.infor.com/inforos/latest/en-us/useradminlib_cloud/iontechconceag_cloud_osm/fjx1567420498068.html"
    },
    {
      "title": "Documents - SHARED",
      "url": "https://docs.infor.com/inforos/2023.x/en-us/useradminlib_onpremises/iondeskopug_on-premises/lsm1436532177200.html"
    },
    {
      "title": "BODs and BOD Mappings",
      "url": "https://docs.infor.com/crm/ce/en-us/crmolh/crmadminolh/beh1556172061994.html"
    },
    {
      "title": "Behind the scenes: How the system generates a BOD",
      "url": "https://docs.infor.com/csi/9.01.x/en-us/csbiolh/lsm1454147674283.html"
    },
    {
      "title": "Queries for incremental data loads",
      "url": "https://docs.infor.com/inforos/latest/en-us/useradminlib_cloud/datafabrug/nqn1631199555648.html"
    },
    {
      "title": "includeAllVariations",
      "url": "https://docs.infor.com/inforos/2024.x/en-us/useradminlib_cloud/datafabrug/yzi1631199564207.html"
    },
    {
      "title": "CloudSuite Self-Service Portal",
      "url": "https://docs.infor.com/m3cs/latest/en-us/m3cslib/solution_overview_m3cloudsuite/ccp1694181784267.html"
    },
    {
      "title": "Integration Solutions",
      "url": "https://docs.infor.com/m3cs/latest/en-us/m3cslib/solution_overview_m3cloudsuite/nfd1653031891654.html"
    },
    {
      "title": "Application integration and automation cloud | Infor OS | Infor",
      "url": "https://www.infor.com/platform/ipaas"
    },
    {
      "title": "Infor LN: Enterprise manufacturing ERP with built-in AI",
      "url": "https://www.infor.com/solutions/erp/ln"
    },
    {
      "title": "Infor M3 | Cloud ERP for Global Manufacturers & Distributors",
      "url": "https://www.infor.com/solutions/erp/m3"
    },
    {
      "title": "Infor SyteLine | Cloud ERP for Manufacturers",
      "url": "https://www.infor.com/solutions/erp/syteline"
    }
  ]
}