{
  "slug": "cegid",
  "url": "https://apps.sectorgrowth.com/integrations/cegid/",
  "name": "Cegid",
  "vendor": "Cegid",
  "aliases": [
    "Cegid XRP Flex",
    "Cegid Retail",
    "Cegid Retail Y2",
    "Cegid Business"
  ],
  "website": "https://www.cegid.com/global/",
  "category": {
    "slug": "erp-and-accounting",
    "name": "ERP and accounting",
    "url": "https://apps.sectorgrowth.com/categories/erp-and-accounting/"
  },
  "summary": "Cegid's software runs specialty retail tills and French mid-market finance. Which Cegid product you have decides the HubSpot route and what you can read.",
  "answer": "No. Cegid has no app in the HubSpot App Marketplace as of September 2026, and the one result for the name is a generic ERP connector from another developer. The route we recommend is a custom integration: for Cegid Retail, a load service reading scheduled customer and sales exports through Cegid's file exchange service, and for XRP Flex, the API access your Cegid partner arranges, at 70 to 150 build hours.",
  "nativeApp": {
    "status": "none",
    "verifiedAt": "2026-09-28"
  },
  "api": {
    "style": "file",
    "auth": "oauth2",
    "webhooks": "partial",
    "changedSince": "unknown",
    "sandbox": "yes",
    "rateLimit": "Retail File Exchange accepts at most 3 files a minute on SaaS Advanced and 100 on SaaS Dedicated, with no more than 10,000 files pending",
    "docsUrl": "https://retail-docs.cegid.cloud/prod/r/en-US/Y2/RFE/Functional_Doc/All-Versions/Introduction-to-RFE/1"
  },
  "objects": [
    {
      "source": "Customer, individual type",
      "hubspot": "contact",
      "direction": "to_hubspot",
      "key": "Cegid customer code held in a custom HubSpot property",
      "notes": "The customer's privacy choice travels with the record and sets the subscription status."
    },
    {
      "source": "Customer, company type",
      "hubspot": "company",
      "direction": "to_hubspot",
      "key": "Cegid customer code",
      "notes": "Cegid uses company-type customers for trade sales."
    },
    {
      "source": "Sales document from a closed day",
      "hubspot": "custom",
      "direction": "to_hubspot",
      "key": "Store, document type and number from the export",
      "notes": "A receipt is history rather than a pipeline record, so it sits beside the contact."
    },
    {
      "source": "Loyalty card",
      "hubspot": "contact",
      "direction": "to_hubspot",
      "key": "Card number, stored on the card holder's contact"
    },
    {
      "source": "Item",
      "hubspot": "product",
      "direction": "to_hubspot",
      "key": "Item code"
    }
  ],
  "approaches": [
    {
      "kind": "custom",
      "fit": "recommended",
      "why": "A load service we build reads Cegid Retail's scheduled exports through Retail File Exchange, validates and upserts them into HubSpot, and can call XRP Flex once the partner has arranged API access."
    },
    {
      "kind": "ipaas",
      "fit": "possible",
      "why": "Cegid's file exchange guide includes a MuleSoft example for paging through its storage, so a business that already runs MuleSoft can carry the transfer. The validation, the consent mapping and the HubSpot writes still need building."
    },
    {
      "kind": "native",
      "fit": "avoid",
      "why": "Nothing in the HubSpot App Marketplace is named for Cegid. The one result for the name is a generic ERP connector from another developer, and Cegid does not appear in its name."
    }
  ],
  "connectionMethods": [
    "file",
    "ipaas"
  ],
  "effort": {
    "discoveryHours": [
      10,
      20
    ],
    "buildHours": [
      70,
      150
    ],
    "buildBand": "70 to 150 hours",
    "typicalElapsed": "4 to 8 weeks"
  },
  "pattern": "sftp-etl",
  "faqs": [
    {
      "q": "Is there a Cegid app in the HubSpot App Marketplace?",
      "a": "No. A HubSpot App Marketplace search for Cegid in September 2026 returned one result, a generic ERP connector from another developer whose name does not include Cegid. There is nothing to install. The dependable route is a custom integration built on Cegid Retail's documented export and file exchange tools, or on API access your Cegid partner arranges for XRP Flex."
    },
    {
      "q": "Is Cegid's technical documentation available in English?",
      "a": "For Cegid Retail, yes. Its documentation portal publishes functional and technical notes in English and French, including the web service examples, the authentication server and the Retail File Exchange guide. XRP Flex is different: its product pages are in French, and Cegid's public developer portal lists no XRP Flex API, so the reference comes from Cegid or the implementing partner."
    },
    {
      "q": "How does an integration authenticate to Cegid Retail?",
      "a": "With OAuth 2.0 on current releases. Cegid's authentication server issues tokens against a client id and secret that Cegid provides, using the client credentials grant for server-to-server work. An access token lasts an hour by default, so the service caches it, as Cegid advises, and requests the next one before it expires. Cegid's older web service examples use Basic authentication with a login and password instead."
    },
    {
      "q": "How fresh can Cegid Retail sales data be in HubSpot?",
      "a": "About a day behind, by design. Cegid's export guidance is to export a day's sales only once that day is closed, because sales can be added while an export of an open day is running. So HubSpot sees the previous day's receipts each morning. Customer records can move more often, within the limits Cegid's file exchange sets on files per minute."
    },
    {
      "q": "Does Cegid Retail send a webhook when a customer changes?",
      "a": "Not for customers or sales, in the documentation we read. The one documented webhook belongs to the Cegid Retail Y2 e-Wallet, which posts an event when a customer installs or removes a wallet pass so a CRM can update the profile. That is worth wiring into HubSpot as a contact property. Customer and sales changes still travel in the scheduled exports."
    },
    {
      "q": "Can we connect Cegid XRP Flex to HubSpot?",
      "a": "Yes, but the API reference is not public. Cegid's developer portal lists APIs for its accounting, data access, expense, HR and e-invoicing products, not for XRP Flex, and Cegid's partner portals sit behind a sign-in. Scoping starts with your Cegid partner confirming what access they will arrange. With that settled, the build follows the same keyed pattern as any mid-market ERP."
    },
    {
      "q": "How long does a Cegid and HubSpot integration take?",
      "a": "Set aside 10 to 20 hours of discovery and 70 to 150 hours of build for customers, trade accounts, sales documents, loyalty cards and items on a file pipeline with validation, quarantine and reconciliation. For XRP Flex, discovery sits at the top of that band, because API access has to be arranged with the partner before the object list can be settled."
    }
  ],
  "sections": [
    {
      "depth": 2,
      "text": "Why teams connect Cegid to HubSpot",
      "anchor": "#why-teams-connect-cegid-to-hubspot",
      "url": "https://apps.sectorgrowth.com/integrations/cegid/#why-teams-connect-cegid-to-hubspot"
    },
    {
      "depth": 2,
      "text": "What syncs",
      "anchor": "#what-syncs",
      "url": "https://apps.sectorgrowth.com/integrations/cegid/#what-syncs"
    },
    {
      "depth": 2,
      "text": "Architecture",
      "anchor": "#architecture",
      "url": "https://apps.sectorgrowth.com/integrations/cegid/#architecture"
    },
    {
      "depth": 2,
      "text": "Three ways to connect",
      "anchor": "#three-ways-to-connect",
      "url": "https://apps.sectorgrowth.com/integrations/cegid/#three-ways-to-connect"
    },
    {
      "depth": 2,
      "text": "What breaks and how we prevent it",
      "anchor": "#what-breaks-and-how-we-prevent-it",
      "url": "https://apps.sectorgrowth.com/integrations/cegid/#what-breaks-and-how-we-prevent-it"
    },
    {
      "depth": 3,
      "text": "Exporting an open sales day",
      "anchor": "#exporting-an-open-sales-day",
      "url": "https://apps.sectorgrowth.com/integrations/cegid/#exporting-an-open-sales-day"
    },
    {
      "depth": 3,
      "text": "SaaS Advanced’s three files a minute",
      "anchor": "#saas-advanceds-three-files-a-minute",
      "url": "https://apps.sectorgrowth.com/integrations/cegid/#saas-advanceds-three-files-a-minute"
    },
    {
      "depth": 3,
      "text": "Fictitious customers in the customer file",
      "anchor": "#fictitious-customers-in-the-customer-file",
      "url": "https://apps.sectorgrowth.com/integrations/cegid/#fictitious-customers-in-the-customer-file"
    },
    {
      "depth": 3,
      "text": "Consent left behind at the till",
      "anchor": "#consent-left-behind-at-the-till",
      "url": "https://apps.sectorgrowth.com/integrations/cegid/#consent-left-behind-at-the-till"
    },
    {
      "depth": 3,
      "text": "Duplicates from offline tills",
      "anchor": "#duplicates-from-offline-tills",
      "url": "https://apps.sectorgrowth.com/integrations/cegid/#duplicates-from-offline-tills"
    },
    {
      "depth": 2,
      "text": "Our approach",
      "anchor": "#our-approach",
      "url": "https://apps.sectorgrowth.com/integrations/cegid/#our-approach"
    }
  ],
  "caseStudies": [],
  "guides": [
    "https://apps.sectorgrowth.com/guides/choose-a-hubspot-integration-approach/"
  ],
  "status": "published",
  "verifiedAt": "2026-09-28",
  "updatedAt": "2026-09-28",
  "authors": [
    {
      "name": "Prash",
      "role": "Lead of Technical Integrations and AI Solutions"
    }
  ],
  "sources": [
    {
      "title": "Cegid Retail - Omnichannel BtoC Platform",
      "url": "https://www.cegid.com/global/products/cegid-retail/"
    },
    {
      "title": "Logiciel ERP pour PME | Cegid XRP Flex",
      "url": "https://www.cegid.com/fr/produits/cegid-xrp-flex/"
    },
    {
      "title": "Cegid - Éditeur de solutions de gestion",
      "url": "https://www.cegid.com/ca/"
    },
    {
      "title": "Cegid Business | Logiciel de facturation et gestion des stocks TPE",
      "url": "https://www.cegid.com/fr/produits/cegid-business/"
    },
    {
      "title": "Cegid Developer Portal",
      "url": "https://developers.cegid.com/"
    },
    {
      "title": "Cegid - Partenaires ISV",
      "url": "https://www.cegid.com/fr/partenaires-isv/"
    },
    {
      "title": "Introduction to RFE",
      "url": "https://retail-docs.cegid.cloud/prod/r/en-US/Y2/RFE/Functional_Doc/All-Versions/Introduction-to-RFE/1"
    },
    {
      "title": "File exchange best practices",
      "url": "https://retail-docs.cegid.cloud/prod/r/en-US/Y2/RFE/Functional_Doc/All-Versions/File-exchange-best-practices/22"
    },
    {
      "title": "Overview of Data Export",
      "url": "https://retail-docs.cegid.cloud/prod/r/en-US/Y2/Core/Functional_Doc/Version-26/Overview-of-Data-Export/996"
    },
    {
      "title": "How to Use Exports",
      "url": "https://retail-docs.cegid.cloud/prod/r/en-US/Y2/Core/Functional_Doc/Version-26/How-to-Use-Exports/997"
    },
    {
      "title": "Customer Record",
      "url": "https://retail-docs.cegid.cloud/prod/r/en-US/Y2/Core/Functional_Doc/Version-26/Customer-Record/409"
    },
    {
      "title": "Customer Management",
      "url": "https://retail-docs.cegid.cloud/prod/r/en-US/Y2/Core/Functional_Doc/Version-26/Customer-Management/412"
    },
    {
      "title": "Retail Authentication Server EN",
      "url": "https://retail-docs.cegid.cloud/prod/v/u/en-US/Y2/Core/Technical_Doc/All-Versions/Retail-Authentication-Server-EN"
    },
    {
      "title": "Illustrative examples of consuming Y2 Web Services",
      "url": "https://retail-docs.cegid.cloud/prod/v/u/en-US/Y2/Core/Technical_Doc/All-Versions/Illustrative_examples_of_consuming_Y2_Web_Services"
    },
    {
      "title": "Pass Installation Status Sync to CRM",
      "url": "https://retail-docs.cegid.cloud/prod/r/en-US/Y2/Core/Functional_Doc/All-Versions/Pass-Installation-Status-Sync-to-CRM/35"
    }
  ]
}